Yarn

All orders typically ship within 1 business day. Once you have received your order confirmation email, you will shortly after - within 1 business day - receive an email with the tracking number alongside the carrier name.

Yes! International orders ship via the postal service. You may incur import duties or other customs fees depending on your country of residence. We can't keep track of these, and are not responsible if your order gets held up in customs. If you do not see your country available in the shipping options, please send us an email and we can most likely add it.

**Keep in mind that all yarn orders (containing 'A Puff of Fluff') are shipped from the USA & all plushie orders are shipping from the Netherlands.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

**Plushies are non-refundable!

If a plushie has arrived damaged or items are missing, please provide pictures and contact us. 

No this is not available, but we'll never know what the future may bring!

No. All the materials and production process of my yarn is completely safe, and the material is 100% polyester. However, getting the yarn EN71-3 certified is an incredibly expensive investment. Thereby, this will hopefully be done in the future but has not been accomplished yet.

We recommend a 6mm crochet hook for all of your 'A Puff of Fluff' projects.

If you're not too experienced yet, and want to make the spaces inbetween your stitches a bit bigger; try a 7mm.

Both Yarn & Plushies have different delivery times:

Plushies:

• Domestic (Netherlands): 1 - 2 days
• International: 2 - 11 days

Yarn:

• Domestic (USA): 5 - 7 days
• International: 4 - 15 days

**Depending on your specific delivery address, a quicker delivery method may be offered at checkout, this will instantly indicate the delivery time.

**Find out more about shipping & delivery here